Case Studies

Client : 7 year old Hotel in Sikkim with remote but beautiful location Background : Dwindling sales, owner frustrated with agents, employees unhappy, guests dissatisfied Solution : “You own and we operate model” which is our full catalogue and anything required above and beyond. All upfront expenses were borne by hoteltopic/icebeards as we guaranteed the return. Results : Within 5 months of engagement (from September 2016 to January 2017)
  • Room occupancy has increased at least 2.5 times
  • Revenue gone up by 3 times
  • As room-rates, food-rates have been increased supported by proper upgrades, better menu options, better positioning and targeting the right customers.
  • Proper online campaigns to drive the right customers to the hotel’s website
  • 75% of bookings done directly by customer from hotels’ own website i.e. no commissions. No bank deposits, no part payments, no lost payments.Remaining 20% from online travel site integration, 5% through travel agents.
  • Based on our suggestion, significant room updates were done in the hotel from the revenue received which has helped further in increasing sales
  • Superb online and offline Reviews by satisfied customers. Google Rating 4.9/5, TripAdvisor Rating 4.3/5, Facebook Rating 4.8/5
  • Total Revenue increased by 300%
  • Room occupancy has increased at least 2.5 times
  • Room occupancy has increased at least 2.5 times
  • Room occupancy has increased at least 2.5 times
Client : Reputed Family run Chinese Restaurant cum Bar at Kolkata, West Bengal, India Background : Owner not being able to cope up with slow Point of Sale solution for his restaurant Solution : HotelTopic Restaurant Point of Sale. Results : Speed of Service increased. Complete Control on finance without any revenue leakage.Owner focuses more on attending customers than on technology.